Troubleshooting

Got a specific issue? We might have a solution for you!

Note we’re always working on making things better/smoother/easier, so we might have fixed your issue recently too. Keep an eye on the change log and status pages.

Issue not listed? Contact us

Drone connection issues

New drone won't connect or causes issues and wont fly

Make sure you have used your drone with the DJI app first - it will need to be activated with a DJI account, and beginner mode turned off.

Drone won't connect using Android

Unplug and Plug back in the USB cable – Look for the notification that asks what app you would like to use. If you do not see this notification, it is most likely that the DJI app is set as default. Proceed to step 2.
You may have to clear the DJI Fly application defaults. Please follow these instructions. Go to:
- Settings > Device Settings > Applications > Applications Manager
- Find “DJI Pilot or Fly” App
- Go to “Set as Default” and then click “Clear Defaults.”
Unplug and plug back in the USB cable again – you should now see the notification that asks what app you would like to use – choose Skippy Scout.
Make sure that the Skippy Scout and DJI apps are not running at the same time, as they will interfere with one another, so Force DJI Fly or Pilot to close:
1. Close the DJI Fly or Pilot app
2. Go to ‘Settings’
3. Choose ‘apps and notifications’
4. Find DJI Fly or Pilot on the list and tap it
  You might need to choose ‘see all apps’
5. Tap “Force stop” & confirm

Camera check issues

Camera check fails or takes far too long

Close the Skippy Scout app
Be sure to force-close it on Android
Open DJI Fly or DJI Pilot app
Go to the flight screen, make sure the drone is connected, and take a photo
Also try resetting the camera settings, check the drone has space for photos, and check for any errors
Close the Fly or Piot app
Be sure to force-close it on Android
Open Skippy Scout and try again!

Drone flight issues

Drone GPS will not work/take-off failed with random error code

Restart everything and try again.
Are you using a Mavic 3 E or M? Please remove the RTK antenna if you are not using RTK as it causes interference with normal GPS

Drone stops/hovers or will not take-off after pressing fly now

Check you max altitude and distance settings in the DJI Fly or Pilot apps
If these are set to low values, it can cause issues, ideally set altitude to over 100m and distance to off or max
Android remember to force-close the DJI app before using Skippy

Scout Sphere Issues

My field boundary does not line up with the field

This could be due to a few reasons (you can fix it):

The drones compass may have been incorrect when you made the flight. In the future, be sure to calibrate the compass before doing any flights if you have moved more than 30 miles from you last flight, or if you haven't flown in a while.
Was your field boundary input correctly? Check the map in the app…

To fix it, you can calibrate the values… https://droneag.atlassian.net/wiki/spaces/SS/pages/1651572765/Using+Scout+Spheres#Boundary-not-matching-the-field%3F

More soon!